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When will I get charged?

Your credit card will be charged on the anniversary date of when you joined the Unlimited Shark Club.

Can I sign up online?

Certainly! Click or tap any button that says to join the shark club and simply fill out your information.

I have some after-market additions, is it safe?

Many of our members have after-market additions, however, we cannot guarantee safety and the best results. Any damage to non-factory installed items is the responsibility of the owner.

Can my vehicle fit?

Although we can accommodate almost any vehicle, there may be some vehicles that won't fit. You can find specific site dimensions under our locations page.

What if my vehicle still has some water left after drying?

There will always be some water left after your wash, but don't worry, our spot free rinse won't leave any marks on your car. However, we recommend drying the vehicle before leaving to prevent road dust from getting trapped in the water, or the water freezing.

How long does the express wash take?

We can process over 110 cars per hour, and each wash takes no more than 3 minutes!

Are you open in the winter?

We are! We are open all year, however, when the temperature drops below -21°C, we close our express tunnel for safety.

How do I cancel my membership?

To cancel simply contact the location of your membership at least 72 hours before your renewal date. Keep an eye out for mobile account management!

I heard that brushes scratch cars, is it true?

Nylon brushes are guilty of trapping water and dirt which can cause damage, that's why we only use closed-cell foam technology which doesn't absorb anything at all! We also rinse our brushes before, during, and after each wash.

Why should I wash my car?

Washing your car is as much a part of maintenance as an oil change. It prevents harsh road chemicals from damaging your vehicle, road debris from stripping your coating, and rust from forming.

Why did I get charged $33 in the self-serve?

The $33 charge is a pre-authorization charge, much like when you get gas. The funds that you didn't use will be refunded to you within 3-5 business days depending on your bank.

Do you have family discounts?

We do! As long as all vehicles are added to the same credit card, any package equal to or lower than the highest membership level you purchased receives a 10% discount. There is no number limit to the extra memberships!


You Asked, We Answered

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