Frequently asked questions

When will I get charged for my Unlimited Car Wash Membership?

Your credit card will be charged every 30 days from the day that you sign up.

How do I cancel my Unlimited Membership?

You may cancel your membership in the Unlimited Wash program at any time. If you are interested in canceling your membership, you can do so by calling, popping in, or in writing (email or postal mail) 10 days before your renewal date. Please include the following information: First and last name on the account, your license plate number, and the last 4 numbers of the credit card on file.

can I sign up for the Unlimited Membership online?

Yes, but you will need to visit the wash to confirm your membership. For Shark Club Members, an RFID decal must be adhered to your windshield and activated by a Great White crew member to complete the set of your account in our system. The convenient process takes just minutes!

Do you have a Fleet Bulk Discount Program?

Yes. We do! Please call and speak to our manager for details.

I have a bug shield or bike rack, etc., is it safe?

We have many customers who have after-market products such as these that come through the wash regularly. Having said that, we cannot guarantee that yours will be OK. We only guarantee vehicles and parts that are factory installed.

Is my vehicle too tall?

While each location may vary slightly, generally the height of your vehicle cannot exceed seven feet, two inches.

What if my car still has some water on it after the dry cycle?

At Great White we have a 3-stage drying system at the end of the wash cycle to remove most of the water used to rinse the car in the car wash. There will, however, always be some amount of water left on the car. Because we use a Spot Free Rinse comprised of pure water from our Reverse Osmosis filtration system, any remaining water left on the car will dry within minutes without leaving spots on your car.

What is your Clean Car Guarantee?

Our clean car guarantee means that if you are not completely satisfied with your wash, we will immediately rewash your car at no additional charge. This offer is only valid at the time of your original visit and with your original receipt.

Do you take Credit/Debit Cards for payment?

Great White Car Wash accepts cash, Visa, Mastercard, as well as any debit card. We do not accept personal cheques.

How long does it take to get a car wash?

Unlike car washes typically found at gas stations, Great White Car Wash uses a conveyor that keeps cars moving even if there are a few cars in line. The entire wash cycle lasts no longer than three minutes and since there is no waiting for the car in front of you to finish, you will rarely spend more than five minutes from the time you pull in to when you are back on your way

Are you open during the extreme cold in the winter?

Yes. We rarely close. In fact, winter is our busiest time of the year. We heat our water and use warm air in our dryers, so the temperature inside our wash is usually in the 20-degree range. Outside, we have floor heat in most of our customer areas. This special tubing under the concrete helps melt snow and ice. If the temperature is consistently colder than -25 degrees throughout the day we will close to avoid damage to the wash and prevent people getting stuck in their car when they get to their final destination.

Is it safe to wash my vehicle when it’s cold outside?

As we all know, water freezes at 0 degrees celsius. Any time the temperature falls below this you run the risk of things freezing. But, there are a few simple things you can do to help prevent freezing when it’s cold: First, spray lock de-icer in your locks after you exit the wash. Second, put your key in every lock and turn it back and forth a number of times. This helps to displace any water that might be present. Third, take the time to dry off your doorjambs to prevent them from freezing.

Does dirt hurt my car?

Yes. It will weaken the paint because it acts like sandpaper, wearing it down over time. Dirt mixed with rain and pollutants will etch the paint right off. Bird droppings and sap can ruin the paint if not removed in a timely manner. Paint protects your car. If the paint brakes down, it will not protect the vehicle. If you leave these cracks, scratches and chips, it exposes the body to moisture, which will lead to rust, and corrosion, and will spread. Only use specially designed detergents to clean & protect. Household detergents could damage the paint on your car.

Will putting wax on my car help?

Yes. Our Hot Wax is specially formulated for paint, steel & glass. Waxing creates a barrier between the paint and the environment. It defends against damage from sap, bird droppings, pollutants and Insects, and extends the life of the paint on your car.

Should I remain in my vehicle?

Yes. For safety reasons, there must be a driver at the wheel. Great White use extensive lighting and lots of glass, to create a comfortable, wide-open environment. We’ll give you easy to follow instructions, answer any questions you might have, and guide you through the process.

What if I subscribe to the basic Shark Club Membership plan and want to purchase additional services occasionally?

No problem at all. Members who purchase the Hammerhead or Tiger Shark Membership will be offered the opportunity to purchase additional services before proceeding to the wash tunnel entrance. Great White club members have unlimited access to every service available and have no need to make additional purchases.

Can I wash all of my vehicles with a single membership?

Each Shark Club vehicle receives a unique Radio Frequency ID tag providing that vehicle with unlimited washes. The tag is not transferable. Should you wish unlimited washes for more than one vehicle each would require its own membership and unique ID tag.

Can I switch my membership to a new vehicle?

Yes. Please visit the location where you activated your membership and the manager will be able to tag your new vehicle.

Can I change my membership to a higher or lower package?

Yes. Please see the attendant on your next visit, just make sure it is at least seven days prior to the billing date of your membership plan.

Can you wash my pickup truck?

Almost certainly. All we ask is that the pickup bed be empty before going through the wash. This is for the safety of your vehicle, and those of other customers. Also, some side-mirrors are incompatible with our process, and certain types of modifications that employ oversized or off-road tires or radically raised suspensions may not be compatible.



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